As first responders or former first responders, our “normal” is all messed up.  What we think we “should” be able

The Kids: This topic is a lot bigger the 500 words, so I’m just going to help you focus on

A second concept presented in most Tactical Communication courses is the idea of “active listening.”  Often couples come into my

Most first responders are taught some type of tactical communication or de-escalation techniques. Also known as verbal Judo, this form